Ok, I’ve had my last straw with Siteground hosting service. I have been with them for just over a year at this point and since day 1 it’s been nothing but problems.
The last issue was that I decided I wanted to turn on SpamAssassin. Up till now my Mail app has been handling spam just fine, but recently I’ve been getting too many false positives, etc. So I go to turn on Spam Assassin in the CPanel.
There’s an option there that says. “To simply have the server DELETE and NOT deliver emails that are tagged as spam by SpamAssassin, click here now.”
So logically NOT clicking that link means that your email will be processed through to your email account with the correct ***SPAM*** subject line. Right?
Apparently NO! Apparently they have it setup on the server to just delete it automatically. They claim it’s for “Security” reasons and that being on a shared host it’s the ONLY way to do it. I’m sorry, but as a systems administrator, I’ve setup SpamAssassin on MANY MANY servers in my day. You can EASILY setup PER USER rules for this sort of thing. It’s NOT THAT HARD.
Issue: They moved servers TWICE in one month. They said it was to “upgrade to a newer machine”. I’m sorry, but there should be NO REASON to move servers twice in one month. And secondly EACH TIME there were major problems with the upgrade.
1) They did it in the MIDDLE OF THE DAY!
2) The lost nearly a days worth of my mail.
3) They broke my website by not correctly moving things over.
Issue: They have some idiotic process running that creates a zero bit file in EVERY DIRECTORY in my account EVERY SINGLE DAY!
Issue: They require a php.ini file in EVERY DIRECTORY for wordpress to work correctly. This is ridiculous. Why not set these things at the server level?
Issue: You cannot re-open a ticket if you don’t reply within 2 hours of their last response. Therefor you have to go through the long and annoying process of opening a NEW ticket. They also don’t seem to be able to reference old tickets, so you have to go back through all the same crap you did in the last ticket.
Issue: I can’t send email to Yahoo! And they refuse to do anything about it.
Issue: The support sucks. There are only two ways to contact support. 1) Open a site down ticket or 2) Open a mail down ticket. These ARE NOT the only two issues that can happen in a hosting environment. And the helpdesk people are dumber then shit. I clearly explained each and everyone of these issues to them and they seem to do nothing. It takes three or four support messages back and forth before they seem to be able to understand the problem and actually do anything about it. They seem to work on the “annoy the customer to stop asking for it” theory.
DO NOT USE SITEGROUND HOSTING SERVICES! They SUCK!
Soooo. I will be moving to a new host soon (hopefully this weekend). Any suggestions? I was thinking Bluehost. Anyone use them, how do you like them?